Program Supervisor

Position Title Program Supervisor
Reports To Program Manager
FLSA Status Non-Exempt
Summary This individual will oversee an assigned program, manage a team of Case Managers, and support the Program Manager.



Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these duties.

  • Supervise all Case Managers within assigned program and their activities. Plan and assign work schedules and ensure program is staffed appropriately.
  • Conduct weekly team meetings with Case Managers and other program staff. Observe, support, and evaluate Case Managers’ performance on a bi-monthly basis.
  • Onboard and train new Case Managers.
  • Ensure program is adequately stocked with resident and office supplies. Submit supply requests as needed.
  • Ensure services provided are in accordance with program and agency contracts. Ensure Case Managers and clients adhere to program policies and procedures.
  • Conduct internal audits of client files, including individual service plans and required documentation.
  • Establish and maintain working relationships with other service providers and facilitate smooth referrals between programs.
  • Submit a weekly report to Program Manager and Director of Programs. Create and submit monthly reports to management that provide an overview of program data, including placement, intake, and discharge statistics.
  • Identify and recommend changes or innovations to increase the efficacy of the program and its operations.
  • Work with Program Manager and Director of Programs to identify short-term and long-term objectives for the program. Assist with developing and implementing policies to achieve said objectives.
  • Maintain client confidentiality according to HIPAA and organization requirements.
  • Complete all assigned staff trainings and courses.



To perform the job successfully, applicants should demonstrate the following skills.

  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Knowledge of evidence-based management practices and team-building concepts.
  • Comfortable using patient health databases and completing basic data entry.
  • Strong coordination, organizational and leadership skills.
  • Strong computer skills; Microsoft Word, Outlook, Excel, and Keyboarding.
  • Ability to remain calm in crisis, hostile, or disaster situations.
  • Able to work well independently and in group settings.


Working conditions:

Moderate to loud.

Ability to lift 25 pounds.


Education Bachelor’s degree (BA) from four-year college or university.
Certificates/Licenses NCRS certification must be obtained within two years of start date. CADC or CODP certification preferred.
Experience 1+ years of management experience required. 3+ years of social service or case management experience required.