Program Supervisor

Position Title	Program Supervisor
Reports To	Program Manager
FLSA Status	Non-Exempt
Summary	This individual will oversee an assigned program, manage a team of Case Managers, and support the Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these duties.

Supervise all Case Managers within assigned program and their activities. Plan and assign work schedules and ensure program is staffed appropriately.
Conduct weekly team meetings with Case Managers and other program staff. Observe, support, and evaluate Case Managers’ performance on a bi-monthly basis.
Onboard and train new Case Managers.
Ensure program is adequately stocked with resident and office supplies. Submit supply requests as needed.
Ensure services provided are in accordance with program and agency contracts. Ensure Case Managers and clients adhere to program policies and procedures.
Conduct internal audits of client files, including individual service plans and required documentation.
Establish and maintain working relationships with other service providers and facilitate smooth referrals between programs.
Submit a weekly report to Program Manager and Director of Programs. Create and submit monthly reports to management that provide an overview of program data, including placement, intake, and discharge statistics.
Identify and recommend changes or innovations to increase the efficacy of the program and its operations.
Work with Program Manager and Director of Programs to identify short-term and long-term objectives for the program. Assist with developing and implementing policies to achieve said objectives.
Maintain client confidentiality according to HIPAA and organization requirements.
Complete all assigned staff trainings and courses.

REQUIRED SKILLS:

To perform the job successfully, applicants should demonstrate the following skills.

Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
Knowledge of evidence-based management practices and team-building concepts.
Comfortable using patient health databases and completing basic data entry.
Strong coordination, organizational and leadership skills.
Strong computer skills; Microsoft Word, Outlook, Excel, and Keyboarding.
Ability to remain calm in crisis, hostile, or disaster situations.
Able to work well independently and in group settings.

Working conditions:

Moderate to loud.

Ability to lift 25 pounds.

REQUIRED QUALIFICATIONS:
Education	Bachelor’s degree (BA) from four-year college or university.
Certificates/Licenses	NCRS certification must be obtained within two years of start date. CADC or CODP certification preferred.
Experience	1+ years of management experience required. 3+ years of social service or case management experience required.