Residential Monitor

Position Title Residential Monitor
Reports To Program Supervisor
FLSA Status Non-exempt
Summary This individual will provide general support to and oversight of clients, enforce program procedures, and ensure living areas are maintained.



Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Monitor all assigned program clients and provide general support.
  • Alert relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
  • Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques.
  • Assist new clients with move-in and program onboarding.
  • Maintain log of residents’ entry and exit from the facility.
  • Conduct floor walk-throughs at designated intervals.
  • Conduct room checks to monitor client well-being and ensure clients are following program protocols.
  • Distribute client medication, monitor client self-medication, and maintain medication log.
  • Complete daily shift reports and other documentation, as required.
  • Monitor clients during mealtimes to ensure assigned dining schedules are observed.
  • Escort clients throughout the facility, as required.
  • Administer scheduled and random drug screening, as required.
  • Maintain client confidentiality according to HIPAA and organization requirements.



To perform the job successfully, applicants should demonstrate the following skills.


  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Ability to:
    • Maintain professional composure in emotional and complex situations.
    • Maintain organized workspace and documentation.
    • Communicate information and ideas in writing in a clear and concise manner.
    • Perform work duties with limited supervision.
    • Work in an environment with frequent periods of moderate to loud noise.
    • Stand and sit for long periods of time.
    • Ability to lift up to 25 pounds.


Education High School Diploma or GED required. Associates Degree preferred.
Experience One or more years of experience in social services, healthcare, security, or related field preferred.


If interested, please fill out the application form on our Careers page.

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