Residential Monitor

Position Title Residential Monitor
Reports To Program Supervisor
FLSA Status Non-exempt
Summary This individual will provide general support to and oversight of clients, enforce program procedures, and ensure living areas are maintained.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Monitor all assigned program clients and provide general support.
  • Alert relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
  • Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques.
  • Assist new clients with move-in and program onboarding.
  • Maintain log of residents’ entry and exit from the facility.
  • Conduct floor walk-throughs at designated intervals.
  • Conduct room checks to monitor client well-being and ensure clients are following program protocols.
  • Distribute client medication, monitor client self-medication, and maintain medication log.
  • Complete daily shift reports and other documentation, as required.
  • Monitor clients during mealtimes to ensure assigned dining schedules are observed.
  • Escort clients throughout the facility, as required.
  • Administer scheduled and random drug screening, as required.
  • Maintain client confidentiality according to HIPAA and organization requirements.

 

REQUIRED SKILLS:

To perform the job successfully, applicants should demonstrate the following skills.

 

  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Ability to:
    • Maintain professional composure in emotional and complex situations.
    • Maintain organized workspace and documentation.
    • Communicate information and ideas in writing in a clear and concise manner.
    • Perform work duties with limited supervision.
    • Work in an environment with frequent periods of moderate to loud noise.
    • Stand and sit for long periods of time.
    • Ability to lift up to 25 pounds.

 

REQUIRED QUALIFICATIONS:
Education High School Diploma or GED required. Associates Degree preferred.
Certificates/Licenses  
Experience One or more years of experience in social services, healthcare, security, or related field preferred.

 

If interested, please fill out the application form on our Careers page.

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