Program Manager

Position Title Program Manager
Reports To Director of Housing and Programs
FLSA Status Exempt
Summary This individual will supervise and administer the Interim Housing program across multiple locations.



Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Manage and provide support to program staff, including Program Supervisors, Case Managers, and Residential Monitors. Coordinate staff scheduling, oversee performance evaluations, develop staff trainings, and conduct team meetings.
  • Coordinate and supervise care of clients. Provide direct service and support to individuals and clients, such as handling referrals, conducting a needs evaluation, or resolving complaints.
  • Communicate staffing needs to HR and participate in recruitment and onboarding process as required. Assist in decision-making process for employees including, but not limited to hiring, promoting, performance appraisals, disciplinary actions, etc.
  • Ensure program is compliant with regulatory requirements and agency contracts. Ensure built environments and housing are maintained and suitable for client habitation.
  • Administer program budget by ensuring supply needs are met, managing petty cash, implementing contractual requirements, and recommending fiscal changes.
  • Identify long and short-term objectives for the program to improve outcomes or expand access. Develop and implement roadmap for achieving said objectives.
  • Maintain records in accordance with agency, government, other funding sources, accreditation, and/or licensing requirements.
  • Coordinate with outside referral resources and outreach services. Establish and maintain positive working relationships with other agencies and organizations in the community to ensure clients’ needs are met.
  • Develop reporting systems for program metrics. Create and submit regular reports to Director regarding program operation and outcomes.
  • Prepare reports in compliance with regulatory audits.

To perform the job successfully, applicants should demonstrate the following skills.

  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Must be empathetic, patient, and skilled at working with combat veterans, families, youth, and single men and women. Must have ability to remain calm in crisis, hostile, or disaster situations.
  • Must be familiar with shelter, public housing, and group living dynamics.
  • Must have clinical and training experience in substance abuse and MISA (mental health).
  • Must be familiar with DHS regulations (2060 & 2090), DMS-IVR, and ASAM placement criteria.
  • Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
  • Excellent interpersonal skills and ability to support clients through difficult and emotionally complex situations.
  • Bilingual (Polish or Spanish) preferred.
  • Knowledge of MS Office applications and various EHS systems.
  • Knowledge of social service program design and administration.


Education Bachelor’s degree (B.A.) from a four-year college or university preferred in behavior sciences or social service subject area.
Certificates/Licenses CADC or NCRS preferred.
Experience 4+ years in social service provision or similar experience. 2+ years of management or supervisory experience.


If interested, please fill out the application form on our Careers page.

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Please send your check to the following address:

A Safe Haven Foundation
Attn: Development
2750 W. Roosevelt Road
Chicago, IL 60608