||Director of Housing and Programs
||This individual will supervise and administer the Interim Housing program across multiple locations.
|ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
- Manage and provide support to program staff, including Program Supervisors, Case Managers, and Residential Monitors. Coordinate staff scheduling, oversee performance evaluations, develop staff trainings, and conduct team meetings.
- Coordinate and supervise care of clients. Provide direct service and support to individuals and clients, such as handling referrals, conducting a needs evaluation, or resolving complaints.
- Communicate staffing needs to HR and participate in recruitment and onboarding process as required. Assist in decision-making process for employees including, but not limited to hiring, promoting, performance appraisals, disciplinary actions, etc.
- Ensure program is compliant with regulatory requirements and agency contracts. Ensure built environments and housing are maintained and suitable for client habitation.
- Administer program budget by ensuring supply needs are met, managing petty cash, implementing contractual requirements, and recommending fiscal changes.
- Identify long and short-term objectives for the program to improve outcomes or expand access. Develop and implement roadmap for achieving said objectives.
- Maintain records in accordance with agency, government, other funding sources, accreditation, and/or licensing requirements.
- Coordinate with outside referral resources and outreach services. Establish and maintain positive working relationships with other agencies and organizations in the community to ensure clients’ needs are met.
- Develop reporting systems for program metrics. Create and submit regular reports to Director regarding program operation and outcomes.
- Prepare reports in compliance with regulatory audits.
To perform the job successfully, applicants should demonstrate the following skills.
- Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
- Must be empathetic, patient, and skilled at working with combat veterans, families, youth, and single men and women. Must have ability to remain calm in crisis, hostile, or disaster situations.
- Must be familiar with shelter, public housing, and group living dynamics.
- Must have clinical and training experience in substance abuse and MISA (mental health).
- Must be familiar with DHS regulations (2060 & 2090), DMS-IVR, and ASAM placement criteria.
- Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
- Excellent interpersonal skills and ability to support clients through difficult and emotionally complex situations.
- Bilingual (Polish or Spanish) preferred.
- Knowledge of MS Office applications and various EHS systems.
- Knowledge of social service program design and administration.
||Bachelor’s degree (B.A.) from a four-year college or university preferred in behavior sciences or social service subject area.
||CADC or NCRS preferred.
||4+ years in social service provision or similar experience. 2+ years of management or supervisory experience.
If interested, please fill out the application form on our Careers page.