Housing Navigator

Position Title Housing Navigator
Reports To Associate Director of Programs
FLSA Status Non-Exempt
Summary This individual will engage and assist people experiencing housing insecurity during the COVID-19 health crisis who are residing in hotels, shelters, and other locations. This includes supporting clients as they transition to permanent supportive housing or subsidized housing.



Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Receive referrals for families and individuals experiencing homelessness through the Expedited Housing Initiative.
  • Interpret leasing terminology while disclosing tenancy rights and responsibilities.
  • Assist clients with applying or updating applications for subsidized housing.
  • Assist clients with leasing process through completion to include setting appointments, traveling, and lease signing.
  • Build rapport and positive working relationships with clients, including disengaged participants.
  • Use an assertive engagement approach to maintain contact with families and individuals.
  • Provide clients with access to resources such as, food, medication delivery services, and cell phones.
  • Assist clients with obtaining required documents to complete the intake process.
  • Utilizes motivational interviewing and harm reduction strategies to support movement toward housing placement.
  • Actively participate in all required meetings, including Accelerated Moving Events.
  • Follow up with former participants and resolve any outstanding placement issues.
  • Ensure effective communication with clients, providers, landlords, EHI team members, and all other external associations.


Required SKILLS:

To perform the job successfully, applicants should demonstrate the following skills:

  • Knowledgeable of housing and social work terminology and principles.
  • Experience providing services to clients facing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Strong computer skills; Microsoft Word, Microsoft Excel, Outlook, and Keyboarding
  • Ability to effectively in fast paced environments.
  • Ability to remain calm in complex situations.
  • Excellent interpersonal and organizational skills.
  • Excellent communicate skills both written and verbal.
  • Able to work well independently and in group settings.

Working conditions:

Moderate to loud.

Ability to lift 25 pounds.


Education Bachelor’s degree (BA) in Social Work or related field preferred.
Certificates/Licenses Valid driver’s license required.
Experience 1+ or more years of experience in case management, social services, or housing-related field required.


If interested, please fill out the application form on our Careers page.

Give by Check

Thank you for your generous donation, together we are transforming thousands of lives
from homelessness to self-sufficiency!

Please send your check to the following address:

A Safe Haven Foundation
Attn: Development
2750 W. Roosevelt Road
Chicago, IL 60608