Case Manager – VOCA (Grant Funded)

Position Title Case Manager – VOCA (Grant Funded)
Reports To Director of Programs
FLSA Status Non-Exempt
Summary This individual will help clients eligible for the VOCA Program (Victims of Crime Act) obtain and navigate supportive services.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Provide individualized case management services to clients in the VOCA program. Help clients identify personal goals and objectives.
  • Develop and maintain supportive relationships with clients and provide general support and encouragement.
  • Monitor clients’ progress to ensure that their goals and objectives are met, particularly those related to VOCA program requirements.
  • Conduct relevant client screenings and assessments, as needed.
  • Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques. Alert relevant Program Supervisors about clients who are struggling or in distress.
  • Research and direct clients to community resources that are appropriate and available to them. Provide basic administrative navigation assistance to clients as designated in their individual service plans.
  • Provide therapeutic workshops for clients and facilitate domestic violence group sessions.
  • Help ensure that clients are safely discharged to stable housing.
  • Write case notes and maintain client files and documentation. Complete required data entry to ensure client files are audit compliant.
  • Maintain client confidentiality according to HIPAA and organization requirements.
  • Complete all assigned staff trainings and courses.

 

REQUIRED SKILLS:

To perform the job successfully, applicants should demonstrate the following skills.

  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Knowledge of evidence-based and trauma-informed service provision.
  • Comfortable using Microsoft Office applications, including Word and Excel.
  • Comfortable using patient health databases and completing basic data entry.
  • Ability to:
    • Maintain professional composure in emotional and complex situations.
    • Maintain organized workspace and documentation.
    • Communicate information and ideas in writing in a clear and concise manner.
    • Perform work duties with limited supervision.
    • Work in an environment with frequent periods of moderate to loud noise.
    • Stand and sit for long periods of time.
    • Ability to lift up to 25 pounds.

 

REQUIRED QUALIFICATIONS:
Education Bachelor’s degree (B.A.) from four-year college or university preferred.
Certificates/Licenses Successful completion of 40 hours of domestic violence training required within 120 days of hire.
Experience 1+ years of experience in social service provision or case management. Experience working with domestic violence survivors required.

 

If interested, please fill out the application form on our Careers page.

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