Case Manager – VOCA (Grant Funded)

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

• Provide individualized case management services to clients in the VOCA program. Help clients identify personal goals and objectives.
• Develop and maintain supportive relationships with clients and provide general support and encouragement.
• Monitor clients’ progress to ensure that their goals and objectives are met, particularly those related to VOCA program requirements.
• Conduct relevant client screenings and assessments, as needed.
• Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques. Alert relevant Program Supervisors about clients who are struggling or in distress.
• Research and direct clients to community resources that are appropriate and available to them. Provide basic administrative navigation assistance to clients as designated in their individual service plans.
• Provide therapeutic workshops for clients and facilitate domestic violence group sessions.
• Help ensure that clients are safely discharged to stable housing.
• Write case notes and maintain client files and documentation. Complete required data entry to ensure client files are audit compliant.
• Maintain client confidentiality according to HIPAA and organization requirements.
• Complete all assigned staff trainings and courses.

To perform the job successfully, applicants should demonstrate the following skills.

• Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
• Knowledge of evidence-based and trauma-informed service provision.
• Comfortable using Microsoft Office applications, including Word and Excel.
• Comfortable using patient health databases and completing basic data entry.
• Ability to:
  • Maintain professional composure in emotional and complex situations.
  • Maintain organized workspace and documentation.
  • Communicate information and ideas in writing in a clear and concise manner.
  • Perform work duties with limited supervision.
  • Work in an environment with frequent periods of moderate to loud noise.
  • Stand and sit for long periods of time.
  • Ability to lift up to 25 pounds.