Case Manager (Residential On-Site)

Position Title Case Manager (Residential On-Site)
Reports To Program Manager
FLSA Status Non-Exempt
Summary This individual will provide comprehensive case management services and assist clients with accessing a variety of supportive services.



Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these duties.

Complete intake assessments for new or returning clients. Develop individual service plans for clients. Work with clients to identify their goals and objectives.

Meet with clients regularly to assess progress and write case notes. Develop and maintain supportive relationships with clients and provide support and encouragement.

Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques. Alert relevant Program Supervisors about clients who are struggling or in distress.

Assist clients with meeting goals and objectives designated in their individual service plans, including making formal referrals and helping with administrative and bureaucratic navigation (e.g. obtaining identification documentation, completing employment paperwork).

Refer clients to internal and external resources as needed to meet the objectives of their individual service plans. Follow-up with clients to ensure services were accessed.

Identify any chronic issues, such as substance use or mental illness, which might compromise achievement of goals and cause relapse into homelessness. Refer clients to internal and external providers to help clients manage said issues.

Maintain client files and documentation. Complete required data entry to ensure client files are audit compliant.

Maintain client confidentiality according to HIPAA and organization requirements.

Complete all assigned staff training and courses.




To perform the job successfully, applicants should demonstrate the following skills.

Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.

Knowledge of government and community programs and how to navigate them.

Comfortable using patient health databases and completing basic data entry.

Strong coordination, organizational and leadership skills.

Strong computer skills; Microsoft Word, Outlook, Excel, and Keyboarding.

Ability to remain calm in crisis, hostile, or disaster situations.

Able to work well independently and in group settings.


Working conditions:

Moderate to loud.

Ability to lift 25 pounds.


Education Bachelor’s degree (BA) preferred.
Certificates/Licenses Project Management Certificate preferred.
Experience 2+ years of social services experience working with individuals with substance addiction and mental health problems required.


If interested, please fill out the application form on our Careers page.

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