Case Aide

Position Title:                   Case Aide           

Reports To:                         Program Supervisor       

FLSA Status:                       Non-Exempt      

Purpose:   To assist the case manager by performing several duties involving the management of clients’ day-to-day functions. Responsibilities:

  • Provide assistance to clients as designated in the individual service plan
  • Assist clients during the intake process before they are placed as a resident
  • Process resident’s personal belongings during the discharge process
  • Conduct room checks to perform headcounts and ensure clients are following protocol
  • Conduct follow-up activities as assigned by supervisor
  • Effectively communicate any incidents and/or crisis information to supervisors immediately
  • Escort clients throughout the facility when necessary
  • Resolve client conflicts, escalating  to management when needed
  • Perform a weekly room sweep to check for contraband and any prohibited items
  • Monitor clients during meal hours to ensure assigned seating is accurate
  • Submit a daily shift report that includes all tasks performed as well as any issues that arise during a shift
  • Provide team member(s) with brief overview of activities that occurred during assigned shift
  • Assist in data entry for computerized client tracking
  • Effectively write case notes, letters, reports, maintain documentation, and complete required forms
  • Assist in conducting and preparing incident reports when necessary
  • Assist supervisor with required documentation
  • Perform related duties as assigned or required 

Knowledge, Skills, Abilities:

  • Knowledge of principles and processes for providing client services
  • Effectively communicate with staff and residents of the organization
  • Ability to communicate information and ideas in writing so others will understand
  • Ability to maintain a positive attitude during difficult and high-stress times
  • Ability to listen to and understand information and ideas presented through spoken words and sentences
  • Ability to maintain composure in difficult and complex situations
  • Ability to operate standard business equipment such as phone and fax machine
  • Ability to see clearly at 20 inches or less, and 20 feet or more
  • Ability to work in an environment with frequent periods of moderate noise
  • Ability to stand and sit for long periods of time
  • Ability to reach with hands and arms
  • Ability to stoop, kneel, crouch, or crawl



  • High school diploma or general education degree (GED) required; 1+ year’s related experience and/or training

Certificates/Licenses Required

  • N/A

Language Ability

  • Ability to read and comprehend  instructions, draft short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group settings  to customers, clients, and other employees of the organization

Math Ability

  • Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance 

Reasoning Ability

  • Ability to apply common sense understanding to carry out specific written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations

Computer Skills

  • In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills; Microsoft Word, Microsoft Excel, E-mail, and Internet


If interested, please fill out the application form on our Careers page.