Associate Director of Programs

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

• Plan, develop, coordinate, implement and assess all programs and services.
• Administer program budgets and ensure programs’ supplies needs are met.
• Ensure programs and services are compliant with regulatory requirements and agency contracts.
• Advocate for policy and program changes in order to increase programs’ effectiveness, meet goals, and better serve the needs of the community.
• Provide direct service and support to individuals and clients, such as handling referrals, conducting a needs evaluation, or resolving complaints.
• Direct activities of professional and technical staff members.
• Establish and maintain positive working relationships with other agencies and organizations in the community to ensure clients’ needs are met.
• Prepare and maintain records and reports, such as budgets, personnel records, training manuals, etc.
• Supervise and support program staff, evaluate staff performance, and provide professional guidance and feedback.
• Conduct audits of programs and program data to ensure outcomes are met and procedures are followed.
• Collaborate with other departments to ensure clients have access to all available services.
• Develop innovative programs or expansions to improve outcomes or expand access.
• All other duties as assigned.

To perform the job successfully, applicants should demonstrate the following skills.

•  Knowledge of evidence-based principles and approaches for providing services to clients experiencing homelessness or housing insecurity, substance addiction, interpersonal trauma, severe mental illness, domestic abuse, and criminal justice involvement.
• Must be empathetic, patient, and skilled at working with combat veterans, families, youth, and single men and women.
• Must be familiar with shelter, public housing, and group living dynamics.
• Must have clinical and training experience in substance abuse and MISA (mental health).
• Must be familiar with DHS regulations (2060 & 2090), DMS-IVR, and ASAM placement criteria.
• Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
• Excellent interpersonal skills and ability to support clients through difficult and emotionally complex situations.
• Bilingual (Polish or Spanish) preferred.
• Knowledge of MS Office applications and various EHS systems.
• Knowledge of social service program design and administration.