Associate Director of Programs

Position Title Associate Director of Programs
Reports To Director of Programs
FLSA Status Exempt
Summary This individual will administer multiple housing and treatment programs and provide leadership for program managers and service staff.



Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

  • Plan, develop, coordinate, implement and assess all programs and services.
  • Administer program budgets and ensure programs’ supplies needs are met.
  • Ensure programs and services are compliant with regulatory requirements and agency contracts.
  • Advocate for policy and program changes in order to increase programs’ effectiveness, meet goals, and better serve the needs of the community.
  • Provide direct service and support to individuals and clients, such as handling referrals, conducting a needs evaluation, or resolving complaints.
  • Direct activities of professional and technical staff members.
  • Establish and maintain positive working relationships with other agencies and organizations in the community to ensure clients’ needs are met.
  • Prepare and maintain records and reports, such as budgets, personnel records, training manuals, etc.
  • Supervise and support program staff, evaluate staff performance, and provide professional guidance and feedback.
  • Conduct audits of programs and program data to ensure outcomes are met and procedures are followed.
  • Collaborate with other departments to ensure clients have access to all available services.
  • Develop innovative programs or expansions to improve outcomes or expand access.
  • All other duties as assigned.



To perform the job successfully, applicants should demonstrate the following skills.

  •  Knowledge of evidence-based principles and approaches for providing services to clients experiencing homelessness or housing insecurity, substance addiction, interpersonal trauma, severe mental illness, domestic abuse, and criminal justice involvement.
  • Must be empathetic, patient, and skilled at working with combat veterans, families, youth, and single men and women.
  • Must be familiar with shelter, public housing, and group living dynamics.
  • Must have clinical and training experience in substance abuse and MISA (mental health).
  • Must be familiar with DHS regulations (2060 & 2090), DMS-IVR, and ASAM placement criteria.
  • Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
  • Excellent interpersonal skills and ability to support clients through difficult and emotionally complex situations.
  • Bilingual (Polish or Spanish) preferred.
  • Knowledge of MS Office applications and various EHS systems.
  • Knowledge of social service program design and administration.


Education Master’s degree (MA) or equivalent required.
Certificates/Licenses Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LCPC) required. CADC required.
Experience 4+ years related experience in social services or healthcare management.


If interested, please fill out the application form on our Careers page.

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