JOB TITLE:             Senior Property Manager

REPORTS TO:         Vice President of Real Estate

DATE:                       February 20, 2015



A middle management position, managing 270 affordable and subsidized real estate apartment portfolio plus retail space in/around the Chicago. Managing third party property manager for an additional 270 affordable and subsidized units. Duties include financial/operations reporting, personnel supervision, interfacing with private and governmental funding agencies, and managing capital improvement projects. Must be knowledgeable with Illinois Fair Housing laws.


Core duties and responsibilities include but are not limited to:

  • Overall building appearance
  • Ensures compliance with local, state and federal funding entities.
  • Composes all financial reports and budgets.
  • Build and Supervise Property management staff, providing career enhancement opportunities and training
  • Monitors building work orders and apartment preparation
  • Develop advertising presence online and as needed
  • Oversee day to day operations of existing portfolio
  • Identify and report key findings and capital improvements as needed
  • Focus on Energy efficiency and reduce expenses


Each property has an on-site Property Manager and part-time accountant. The Senior Property Manager may be required to fill-in for the Property Manager for vacations and other time off, whether scheduled or unscheduled, as well as the following duties:

  • Show vacant units, complete applicant’s income verification paperwork and lease
  • Handle tenant work orders, complaints, and rent collections
  • Perform regular unit inspections
  • Serve 5-day late notices and attend court eviction hearings
  • Maintain integrity of applicant Waiting Lists
  • Compose monthly operating reports
  • Supervise 1-3 Property Managers personnel and cultivate a positive work environment
  • Coordinate service with vendors
  • Represent owner at CAPS and other community meetings pertinent to sites and other company property, which may be during early evening hours
  • Work with internal and external case managers/counselors who provide supportive services to some tenants
  • Comfortably interface with various internal departments: legal, accounting, supportive services, as well as external brokers and attorneys
  • Act as team lead for staff to identify and meet property goals: occupancy, revenue, and tenant service objectives
  • Must be available by telephone to respond to emergencies and urgent tenant complaints 24 hours/day, 7 days/week
  • Work well independently with minimal supervision


Perform all other assignments/tasks that are assigned which are not covered in this job description and which the individual could reasonably be expected to perform including, but not limited to, working at other locations.



To perform the position successfully, the following competencies should be demonstrated:

Strong interpersonal skills – ability to resolve conflicts; maintains confidentiality; attentively listens and provides appropriate feedback, maintains a calm demeanor even during stressful situations; remains open to others’ ideas.

Good Judgment/Common Sense – displays willingness to make decisions in a timely manner; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate persons in decision-making process.

Motivation – Sets and achieves challenging goals for self and staff; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; motivates staff and other building personnel to achieve desired results.

Planning & Organizing – Plans and prioritizes work flow for self and staff; manages time efficiently; develops realistic action plans.




To perform the Senior Property Manager position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A valid Illinois Driver’s License is required.
  • CPM Required
  • Preferred Leasing Agent License / Broker License

EDUCATION & EXPERIENCEA bachelor degree in public or business administration is strongly preferred (or subject areas appropriate for the assigned duties) along with a minimum of five years’ experience in affordable property management. Experience working with private and governmental agencies such as the City of Chicago, CHA, CLIHTF, IHDA, HOME Funds and HUD, and understanding the requirements of such programs is also required. Experience with Tax Credit properties is beneficial; Tax Credit Specialist and Certified Occupancy Specialist certificates also desired. Must have a demonstrated ability to work effectively with a wide variety of economic and educational strata of stakeholders. Must be a motivational team leader with strong interpersonal skills, good judgment, and advanced proficiency in MS Word, Excel and Outlook.

LANGUAGE SKILLS – Must have the ability to read and interpret documents such as loan documents, leases, regulatory agreements, tenant selection plans, government regulations, operating and maintenance instructions, and procedure manuals; must be experienced with composing reports, correspondence, policies and procedures and effectively speak with individuals and groups. Must have excellent oral and written communication skills.

MATH SKILLS – Must have the ability to add, subtract, multiply, divide in all units of measure, using whole numbers and common fractions and decimals; ability to compute rates, ratios, percentages, and draw and interpret graphs. Must have ability to compose financial projections and budgets.

COMPUTER SKILLS – Must have advanced proficiency with Microsoft Word, Excel and Outlook. Experience with property management software is helpful; will be required to become proficient with Rent Manager software within first two months of hire as he/she will lead data integration of old software system into new software system.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, dexterity in using a telephone, computer keyboard and mouse, and calculator while seated at a desk is required. The employee is frequently required to stand, walk, sit and stoop. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The employee must frequently travel between building sites and must be able to move around the properties to conduct inspections and meet with tenants and vendors hired to service the buildings. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate. The employee is also required to move around assigned properties to conduct inspections and monitor the buildings. A valid driver’s license, vehicle and insurance is required.


 If interested, please fill out the application form on our Careers page.