KMA Property Management , Inc.

Job Description

JOB TITLE:  Property Compliance Manager

 

This position is primarily responsible for effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property, working with the upper management on company’s objectives, annual budget, and with corporate leadership to determine property operating objectives and plans to achieve them, developing the property team members to maximize performance, and taking a hands-on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of others by performing the following duties personally or though subordinates.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Job Responsibilities:  Responsible for performing your duties in accordance with current IHDA, DOC, HUD regulations, other regulatory agencies and procedures and to do so on a timely basis.  The duties will include the following:  Other duties may be assigned.

Follow up on compliance issues and verify deficiencies have been rectified. Notify proper governing authorities of completion of inspection reports ensure that payments are made to KMA on a timely basis.

Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

Take applications, verify application information; determine eligibility and compute monthly rent and certify approved applicants.

Maintain application waiting list and controls; requests for unit; transfer and request for CHAC Section 8, NSP,  Chicago Low Income Trust Fund, for assistance

Notify applicants of approval, rejection, or cancellation of their applications.

Update real estate software program daily needed, collects, move-in/outs, transfer, concessions, notes and work requests.

Maintain resident(s) files as directed; keep information confidential

Generate work request from residents in person or by telephone, follow-up on work request to assure timely and satisfactory completion; file.

Record and notices to tenants for chargeable work request

Issue 5-day notice for non-payment of rent by the 6th of each month unless, executed payment agreement has been establish

Prepare files and provide information to attorney or collection agency as directed; participate in court cases as required; file claims with attorney or small claims court, etc. as directed.

Conduct semi-annual and periodic unit inspections

Physically walks and inspects property on a daily basis, check on vacant apartments this includes interior/exterior of building.

Promptly notify Corporate/ Immediate Supervisor, and submit accurate incident reports and/ or claim in case of damage or injury to persons or property at the development.

Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.

Seeks out and utilize available internal and external resources, such as sister properties, other Company team members, manuals and training guides, apartment association, etc. to meet goals and objectives.

Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

Regularly monitors resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys.

Consistently and effectively communicates with the Senior Property Manager and relevant teams regarding property performance.

Maintains relationships with residents, associates and vendors

 

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.

 

REQUIRED SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Human Resource systems; Internet software; Inventory software; Manufacturing software; Order Processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

If interested, please fill out the application form on our Careers page.