Position Title:                   Program Supervisor       

Reports To:                         Program Manager

FLSA Status:                       Non -Exempt


Purpose:  The Program Supervisor is responsible for directly overseeing an assigned program and management of Case Manager Trainees and Case Managers assigned to their specific program.


  • Create and maintain detailed case notes on every client
  • Directly supervise all Case Manager and Case Manager Trainees s within assigned program
  • Supervise and coordinate activities of subordinates engaged in program related activities
  • Ensure all services provided to residents are in accordance with agency contracts
  • Ensure that all resident and company files are audit ready
  • Ensure adherence to program policy and procedures; conduct quality audits of service plans and data material
  • Establish and maintain relationships with other agencies and organization in the community
  • Refer clients to appropriate educational programs as needed
  • Attend visits to social, charitable, and government agencies to assist residents with their problems
  • Submit a daily shift report to Program Manager and Director detailing activities and events
  • Conduct Bio-psycho social assessments on new residents and update (as needed) on a quarterly basis any existing resident’s information
  • Cooperate with others to research, plan, and implement new program initiatives
  • Recommend long and short range plans for the program unit which provide for improved client service and compliment the mission of the agency
  • Suggest policy and program changes in order to increase the effectiveness of the unit, meet goals, and/or better serve the needs of the community
  • Create weekly reports for upper management that include overall program statistics including client intake and discharge information
  • Conduct weekly touch base meetings with Case Manager Trainees and Case Managers in assigned program
  • Plan and create work schedules for Case Manager Trainees and Case Managers, according to program budget and workload
  • Observe and evaluate subordinates’ performance on an annual and regular basis
  • Remain knowledgeable of staff education and training needs and provide resources when available
  • Attend weekly professional development meetings
  • Assist Case Manager Trainees and Case Managers to ensure the safety of the residents
  • Maintain and review forms, files, and charts to ensure accurate recordkeeping
  • Provide training and coaching to new employees in job related duties
  • Submit orders for office supplies as needed

Other duties that may be assigned based on specific grant or program requirements:

  • Maintain communication with the Cook County Department of Corrections
  • Review and approve payroll for subordinate Case Manager Trainees and Case Managers
  • Manage fiscal resources as specified in the approved budget for program which may include: managing petty cash and making suggested changes to maximize budget
  • Enroll residents in employment training programs

Knowledge, Skills, Abilities:

  • Knowledge of principles and processes for providing social services to clients
  • Knowledgeable about community programs and resources for clients
  • Skilled at monitoring/assessing performance of individuals to make improvements or take corrective action
  • Ability to demonstrate leadership skills on a daily basis to team members
  • Ability to perform all aspects of direct service to clients in a variety of recovery settings
  • Ability to work and manage people with diverse backgrounds and personalities
  • Ability to work with ongoing case loads and related projects
  • Ability to maintain composure and positive attitude in high stress situations
  • Ability to have sound decision-making abilities
  • Ability to work in a fast-paced environment
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to resolve conflict which may become disruptive
  • Ability to effectively communicate with others
  • Ability to see clearly at 20 inches or less, and 20 feet or more
  • Ability to identify and distinguish colors
  • Ability to use peripheral vision and adjust focus
  • Ability to work in an environment with frequent periods of moderate to loud noise
  • Ability to stand and sit for long periods of time
  • Ability to use hands to finger, handle, or feel and reach with hands and arms
  • Ability to stoop, kneel, crouch, and/or crawl
  • Ability to lift up to 25 pounds




  • Bachelor’s degree (B.A.) from four-year college or university strongly preferred; 3+ years related experience and/or training; or equivalent combination of education and experience


Certificates/Licenses Required (Based on Program Assigned)

  • National Certified Recovery Specialists (NCRS) certification required within two years of holding position
  • Alcoholic and Drug Counselor (CADC) and Mentally Incompetent Substance Abusers (MISA) certifications preferred


Language Ability

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of an organization


Math Ability

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs


Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations


 Computer Skills

  • In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills: Microsoft Word and Excel, e-mail, and Internet


If interested, please fill out the application form on our Careers page.