Position Title:             Program Manager

Reports To:                 Program Director

FLSA Status:               Exempt


Purpose:   Under minimal supervision from a Program Director, the Program Manager will supervise and administer a program unit of the agency and may provide direct service to clients/residents.


  • May perform all aspects of direct service to clients in a variety of settings
  • Coordinate and supervise care of clients/residents
  • Cooperate with others to research, plan, and implement new program initiatives
  • Manage staff of Program Supervisors, Case Managers, and Case Aides including performance management, scheduling, training and coaching, and or/counseling
  • Recommend staffing needs and participate in all phases of human resources management within the policies and procedures of the agency
  • Maintain the program in accordance with the contract, including all budgets
  • Assist in maintaining building management for the program facility as far as capital improvements
  • Participate in the fiscal management of the program by identifying needs, managing petty cash, suggesting changes, and other fiscal concerns
  • Accountable for management of fiscal resources as specified in the approved budget
  • Recommend long- and short- term plans for the program unit which provide for improved client/resident service and compliment the mission of the agency
  • Suggest policy and program changes in order to increase the effectiveness of the unit, meet goals, and/or better serve the needs of the community
  • Maintain records in accordance with agency, government, other funding sources, accreditation, and/or licensing requirements
  • Assist in the development of training programs for staff and the community
  • Initiate communication with the Program Director/Supervisor on all matters which affect the care of clients/residents, management of fiscal, human resources, public relations, and relations with members of the community
  • Coordinate with outside referral resources and outreach services
  • Collaborate with Program Director and/or team members to maintain best needs of the program unit
  • Produce reports on the overall status of the programs managed
  • Prepare quarterly reports in compliance with regulatory audits
  • Coordinate tasks, goals, and objectives with assigned staff
  • Assist in decision-making process for employees including, but not limited to: hiring, promoting, performance appraisals, disciplinary actions, etc.
  • Other duties as assigned by Program Director


Other Duties and Responsibilities:

  • Program Managers may be assigned other duties specific to the program they are managing often determined by, governmental contracts, grants, etc.

Knowledge, Skills, Abilities:

  • Ability to make sound independent judgment
  • Ability to develop concepts for the program
  • Ability to remain calm in crisis, hostile, or disaster situations
  • Ability to be sensitive to residents’ situations and show compassion to all
  • Ability to remain objective
  • Ability to maintain a positive attitude during difficult and high-stress times
  • Possess high level time management and organizational skills
  • Ability to see clearly at 20 inches or less, and 20 feet or more
  • Ability to identify and distinguish colors
  • Ability to use peripheral vision and adjust focus
  • Ability to judge distances and spatial relationships
  • Ability to work in an environment with frequent periods of moderate noise
  • Ability to stand and sit for long periods of time
  • Ability to use hands to finger, handle, or feel and reach with hands and arms
  • Ability to stoop, kneel, crouch, crawl, climb, and/or balance
  • Ability to lift up to 10 pounds



  • Bachelor’s degree (B.A.) from a four-year college or university preferred in behavior sciences or social service subject area; or one to two years related experience and/or training; or equivalent combination of education and experience


Certificates/Licenses Required

  • Certified Alcohol and Substance Abuse Counselor, Mental Health or National Certified Recovery Specialist preferred

Language Ability

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public


Math Ability

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs


Reasoning Ability

  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables


Computer Skills

  • In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills: Knowledge of Microsoft Word, Microsoft Excel, general ledger, payroll,  order processing, inventory software, database software, e-mail and internet


If interested, please fill out the application form on our Careers page.