Position Title:             Outreach Worker/Driver – Day for Change – This is a Grant Funded program


Purpose:The Outreach Worker will assist the Case Manager with implementation of assigned functional aspects of case management, which includes data collection, computerized tracking, and reporting on various outcomes.


  • Provide assistance to clients as designated in the individual service plan
  • Prepare confidential information for referral to service providers
  • Conduct follow-up activities as assigned by Manager
  • Gather and organize data for required reports
  • Assist in data entry for computerized client tracking
  • Work with residents and management to maintain the building and health standards, through conflict resolution and education
  • Communicate incident and crisis to supervisor in a timely manner and work with property manager to assure the problems do not affect building
  • Monitor environment at all times, be aware of surroundings
  • Help manage crowds and surroundings
  • May be asked to work late during busy periods to ensure completion of duties

Knowledge, Skills, Abilities:

  • Knowledge of principles and processes for providing social services to clients
  • Ability to make sound judgment calls
  • Ability to effectively and positively communicate with staff and residents of the organization
  • Ability to effectively write case notes, letters, reports, maintain documentation and complete required forms so others will understand
  • Ability to maintain a positive attitude during difficult and high stress times
  • Knowledgeable about community programs and resources for clients
  • Talk to others to convey information clearly and effectively
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to maintain composure in difficult and complex situations
  • Ability to see clearly at 20 inches or less, and 20 feet or more
  • Ability to work in an environment with frequent periods of moderate to loud noise
  • Ability to stand and sit for long periods of time
  • Ability to use hands to finger, handle, or feel
  • Ability to lift up to 25 pounds



  • High school diploma or general education degree (GED) and 1+ year related experience required.

Certificates/Licenses Required

  • Valid Illinois Driver’s License and Excellent Driving record

Computer Skills

  • In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills: Microsoft Office, database programs, e-mail, telephone, fax machine, and Internet.


If interested, please fill out the application form on our Careers page.