Position Title:                   Director of Workforce Development

Reports To:                         Chief of Operations

FLSA Status:                       Exempt


Purpose:  The Director of Workforce Development will provide recommendations to the Chief of Operations regarding administrative, policy and process related changes to increase program efficiencies in relation to WFD’s goals and objectives. This role will be responsible for ensuring compliance in the day-to-day program operations, as well as implementing administrative policies and procedures to attain program goals and objectives. The Director of Workforce Development serves as the primary liaison between the agencies, overseeing and directing the programs:  operations, career services, and ensuring all contractual goals are met.


  • Responsible for developing and implementing programmatic and administrative policies and procedures in order to attain program goals and objectives
  • Supervises the service staff of the program, evaluates workers’ performance, and makes recommendations for personnel actions to the Chief of Operations
  • Responsible for quality assurance in the program’s service delivery
  • Responsible for overall productivity of the program to meet standards
  • Adheres to the agency’s policies and procedures
  • Adheres to the agency’s code of ethics
  • Complies with agency standard for service delivery.
  • Develop and implement operational systems and procedures for client flow, outcome tracking, program evaluation, use of space, supplies, etc.
  • Organize and develop, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
  • Perform other duties as assigned


 Knowledge, Skills, Abilities

  • Skills in supervising, evaluating, and disciplining staff
  • Good organizational skills and administrative abilities.
  • Ability to lead and manage and develop a diverse  staff  to meet department and program goals
  • Knowledge of workforce development/adult education practices and their implementation
  • Ability to meet deadlines, priorities projects, and excel in a team environment
  • Ability to develop community resources and partnerships
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.




  • Bachelor’s degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates/Licenses Required

  • N/A


Language Ability

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Math Ability

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ration, and percent and to draw and interpret bar graphs.


Reasoning Ability

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Computer Skills

In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills;

  • Word processing
  • Spreadsheets
  • E-mail
  • Database Software
  • Internet software


 If interested, please fill out the application form on our Careers page.