Job Description

To assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, housing, education, employment, and/or social work, including support for families.

Responsibilities:

  • Provide assistance to clients as designated in the individual service plan
  • Ensure that case files and notes are complete and audit ready at all times
  • Maintain records and case files,  including documentation such as individuals’ personal information, services provided, and relevant correspondence Conduct room checks to perform headcounts and ensure clients are following protocol
  • Weekly meetings with clients to discuss policies and procedures and give general updates
  • Effectively communicate any incidents and/or crisis information to supervisors immediately
  • Escort clients throughout the facility when necessary
  • Resolve client conflicts, escalating them to management when needed
  • Perform a weekly room sweep to check for contraband and any prohibited items
  • Monitor clients during meal hours to make sure that seating is accurate
  • Monitor medication for residents to ensure all residents receive the correct medication
  • Meet with program manager daily and submit a daily shift report that includes all tasks performs as well as any issues that arise during a shift
  • Conduct Bio-psycho social assessments on new residents and perform quarterly updates as needed
  • Develop and maintain relationships with clients and encourage them to maintain a positive attitude
  • Provide team member(s) with brief overview of what happened throughout the day
  • Assist in data entry for computerized client tracking
  • Effectively write case notes, letters, reports, maintain documentation, and complete required forms
  • Analyze information pertaining to individual service plans and clients progress
  • Monitor clients’ progress to ensure that goals and objectives are met
  • May be asked to work late during busy periods to ensure completion of duties
  • Other duties as assigned by supervisor

 Knowledge, Skills, Abilities:

  • Knowledge of principles and processes for providing client services
  • Ability to make sound judgment calls
  • Effectively communicate with staff and residents of the organization

Job Requirements

Education/Experience

  • Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience

Computer Skills

  • In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills:; Microsoft Word, Microsoft Excel, E-mail, and Internet.
Must be available for the following shifts:
2nd shift – 3:00  p.m. – 11:30  p.m.
OR

3rd shift – 11:30 p.m.  – 8:00 a.m. 

If interested, please fill out the application form on our Careers page.